Contact Center Rep Associate

UCHealth • Aurora, CO

4d • Onsite

About The Position

The Contact Center Rep Associate registers patients and schedules appointments, procedures, and testing. The role may involve obtaining referral or insurance information, verifying guarantor information, and quoting co-pay, coinsurance, and self-pay rates. It provides efficient communication of clinical and non-clinical information by phone in a call center setting. This is an entry-level, onsite position at the UCHealth Eye Center Anschutz in Aurora, Colorado, with a day shift schedule of 80 hours per two-week pay period. Pay is $19.67–$25.57 per hour, dependent on relevant experience.

The position requires critical thinking, decisive judgment, and the ability to work with minimal supervision in a fast-paced environment. The associate supports an accurate, efficient patient experience by coordinating with clinic and department staff and appropriately escalating calls.

UCHealth offers a total rewards program that includes performance and recognition incentives; medical, dental, and vision coverage; mental health and well-being support; paid time off and family and medical leave; life and disability coverage; retirement savings plans; flexible spending and health savings accounts; and education and career development programs. Eligibility for some programs depends on scheduled work hours.

Requirements

• High school diploma or GED.
• No prior experience required.
• Critical thinking skills and decisive judgment.
• Ability to work with minimal supervision in a fast-paced environment.

Nice To Haves

• Bachelor's degree.

Responsibilities

• Perform patient registration and scheduling functions.
• Obtain insurance and demographic information.
• Obtain and verify referral or insurance authorization and pre-certification approvals from health plans or primary care offices.
• Explain financial requirements to patients or responsible parties, including co-pay, self-pay, and coinsurance amounts.
• Initiate communication services for hearing-impaired and non-English-speaking patients.
• Educate patients about the My Health Connection tool.
• Ensure information provided to patients and colleagues is accurate.
• Expedite information from staff to management.
• Work with staff from other clinics to gather information and train staff on scheduling.
• Collaborate with staff from other departments to improve the overall patient experience.
• Escalate calls appropriately when needed.
• Use critical thinking and decisive judgment, work with minimal supervision, and take appropriate action in a fast-paced environment.

Benefits

• Three-Year Incentive Bonus.
• Annual merit pay increase based on performance.
• Annual market reviews and base pay adjustments as needed.
• Medical, dental, and vision coverage.
• 24/7 mental health and well-being support for employees and dependents.
• Discounted gym memberships and fitness resources.
• Free Care.com membership.
• Voluntary benefits including accident insurance, critical illness insurance, group legal plan, identity theft protection, pet insurance, auto and home insurance, and employee discount programs.
• Paid time off and paid family and medical leave, including Colorado FAMLI.
• Leaves of absence.
• Employer-provided basic life and accidental death and dismemberment coverage, with buy-up options.
• Employer-provided short-term and long-term disability coverage, with a buy-up option.
• 403(b) plan with employer matching contribution.
• Additional 457(b) plan may be available.
• Flexible spending accounts for health care and dependent day care.
• Health savings account available with enrollment in a high-deductible medical plan.
• Access to academic degrees and certificate programs.
• Up to 100% of tuition, books, and fees paid for specific educational degrees.
• Other qualifying programs may receive up to $10,000 per year prepaid or up to $5,250 per year in tuition reimbursement.
• Access to LinkedIn Learning courses and seminars and internal professional development opportunities.
• Free assistance navigating the Public Service Loan Forgiveness program and submitting federal student loans for forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED