Nashua

Triangle Credit Union•Nashua, NH

10d•Onsite

About The Position

Triangle Credit Union is seeking a full-time, onsite Contact Center Representative 1 who is fluent in Spanish. This role involves welcoming members via telephone, accurately completing transactions, and opening accounts for new members. The representative will identify member needs, maintain confidentiality, and professionally handle a large volume of inbound and outbound calls. Responsibilities include promoting products and services through sales strategies to meet objectives, handling online chat and emails, accurately inputting consumer loan applications, answering basic questions, analyzing credit reports, processing banking transactions, quoting payoffs, setting up memberships, troubleshooting online banking issues, and performing any other job functions a "virtual branch" would handle. The representative must stay current on TCU Products and Services through provided information and ongoing training, using this knowledge to grow membership and increase member loyalty. An annual sales goal must be met, and member information must be kept confidential. Other duties may be assigned.

Requirements

One year (1) to three (3) years of similar or related experience
Previous Member/Customer Service, required
A high school education or GED
Sales Acumen
Strong Computer Skills
Good Communication Skills
Detail Oriented
Multitasking
Problem-Solving Skills, essential
Organizational Skills
Attention to Detail
Basic Math Skills
Ability to work independently and/or part of a team
Bilingual in Spanish is required
The ability to sit for extended periods of time
The ability to bend, twist, squat, and reach

Nice To Haves

Experience in a Contact Center Environment, preferred
Financial Services experience, a plus
Previous Lending experience, a plus
Higher education, a plus

Responsibilities

Welcome members via telephone and complete transactions accurately and efficiently.
Open accounts for new members and identify their needs.
Maintain absolute confidentiality of internal and external member information.
Professionally handle a large volume of inbound and outbound telephone calls.
Handle member account transactions with accuracy and a sense of urgency.
Work collaboratively with internal members to resolve inquiries in a timely and efficient manner.
Respond to all telephone and/or E-mail correspondences on the same day as they are received.
Promote products and services via Sales Strategies to meet or exceed department and company objectives; cross-selling.
Accurately input consumer loan applications (with assistance), answer basic questions, analyze credit reports, process banking transactions, quote payoffs, set up membership via on-line applications, troubleshoot on-line banking issues and set ups, and handle any job functions a "virtual branch" would handle via on-line chat and e-mails.
Remain current regarding TCU Products and Services by previewing information provided, seeking answers, and participating in on-going training.
Use knowledge of TCU products, services, and operations to maintain and grow membership by applying Sales Strategies that lead to increased member loyalty.
Meet annual sales goal.
Perform other duties, as assigned.