Contact Center Recruiter
MCI Careers•Tampa, FL
•Onsite
About The Position
MCI is seeking a proactive and people-oriented Contact Center Recruiter to support talent acquisition in a high-volume BPO environment. The role involves sourcing, screening, and hiring top talent to meet the staffing needs of growing contact center operations. To be considered, candidates must complete a full application on the company careers page, including screening questions and a pre-employment test.
Requirements
- Associates Degree, Certification or Equivalent Combination of Training and Experience
- 1+ years of experience in recruitment, preferably in a BPO or high-volume environment.
- Strong sourcing, interviewing, and candidate evaluation skills.
- Familiarity with applicant tracking systems (ATS) and recruitment tools.
- Excellent communication and organizational skills.
- Ability to manage multiple roles and deadlines simultaneously.
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
- Must be willing to submit to drug screening.
Responsibilities
- Manage end-to-end recruitment for contact center roles, including agents, team leads, and support staff.
- Source candidates through job boards, social media, referrals, and recruitment events.
- Conduct interviews, assessments, and background checks.
- Coordinate with hiring managers to understand staffing needs and timelines.
- Maintain accurate recruitment records and reports.
- Ensure a positive candidate experience throughout the hiring process.
- Support employer branding and recruitment marketing initiatives.
Benefits
- Paid Time Off
- Paid holidays
- Daily, weekly, and monthly contests with cash bonuses and prizes
- Comprehensive medical, dental, and vision coverage for full-time employees after 60 days
- MEC medical plans for all employees after 30 days
- Retirement savings programs
- Short-term disability coverage
- Life insurance options
- Supplemental Insurance (Accident and critical illness)
- Career Growth opportunities with a focus on internal promotions
- Paid Training
- Fun, Engaging Work Environment
- Casual Dress Code
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
