US Contact Center Premier Sales Specialist
About The Position
A US Contact Center Premier Specialist is trained to handle inbound calls from existing and new to bank clients, internal and external customers across multiple products, propositions and countries. As our US Contact Center Premier Specialist, you will provide high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible. You will listen to the customer and establish needs to offer relevant products by way of needs-based selling approach for Domestic and International clientele on every interaction. You will maintain attention to detail and high accuracy in directing and navigating customers to appropriate resolutions in a timely manner. You will take ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution. You will act as a role model for our Group values and behaviors C.A.R.E (Connected, Accountable, Responsive, Empathetic), supporting colleagues and customers to deliver superior customer service through these values. You will maintain a working knowledge of regulations to identify risk or fraudulent activity to protect both the customer and the bank. You will generate customer loyalty through strong knowledge of key products and services. You will be a digital expert and help our clients navigate our multitude of digital platforms and tools. You will be responsible for achieving individual targets and /or sales goals whilst maintaining quality and compliance within a team environment. You will value diversity, inclusion and collaboration amongst team and different departments, and act as a mentor to assist new joiners as required.
Requirements
- Minimum of high school diploma or General Education Development Test
- Proven and progressive customer service and sales experience (Banking experience preferred not required).
- Must be flexible, customer centric and can thrive in a team environment seeking feedback and open to development.
- Takes pride in delivering what is promised in line with the customer and service expectations.
- Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order.
- Proficiency with personal computers and basic software packages.
- Ability to work in a high-volume, fast paced environment
- Excellent communication skills, as well as be a team player
Nice To Haves
- Banking experience preferred not required
Responsibilities
- Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible.
- Listens to the customer and establishes needs to offer relevant products by way of needs-based selling approach for Domestic and International clientele on every interaction.
- Maintains attention to detail and high accuracy in directing and navigating customers to appropriate resolutions in a timely manner.
- Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution.
- Acts as a role model for our Group values and behaviors C.A.R.E (Connected, Accountable, Responsive, Empathetic)
- Supporting colleagues and customers to deliver superior customer service through these values,
- Maintain a working knowledge of regulations to identify risk or fraudulent activity to protect both the customer and the bank
- Generates customer loyalty through strong knowledge of key products and services
- Be a digital expert and help our clients navigate our multitude of digital platforms and tools
- Responsible for achieving individual targets and /or sales goals whilst maintaining quality and compliance within a team environment.
- Values diversity, inclusion and collaboration amongst team and different departments, and acts as a mentor to assist new joiners as required
Benefits
- tailored professional development opportunities
- competitive pay and benefits package
- robust Wellness Hub
- welcoming and inclusive work environment
- Employee Resource Groups
- industry-leading volunteerism policy
- generous matching gift program
- comprehensive program of immersive Sustainability and Climate Change Initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
