Contact Center Operator I - CC Call Center
About The Position
The Dispatcher is responsible for responding to inbound calls and requests for service needs by allocating the accurate resources to facilitate the transport of goods and services. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Requirements
- Must have a solid understanding of software applications
- Demonstrates strong social skills, accuracy, and attentional to detail
- Proven interpersonal and communication skills, both written and verbal
- Must be available to work flexible hours including evenings and weekends
Nice To Haves
- Previous experience in transportation dispatch or related field preferred
Responsibilities
- Performs and coordinates a variety of duties related to dispatch and scheduling
- Responsible for receiving calls for service; prioritizes and coordinates the service requests
- Works closely with management and the dispatch team to communicate needs and ensure timely guest service
- Handles and maintains of all records and documentation of service requests; uses software to log activity
- Provides customer service and maintains a friendly and effective demeanor toward customers, guests, clients, and co-workers
- Other duties and tasks as assigned by manager
Benefits
- medical
- dental
- vision
- work/life resources
- retirement savings plans like 401(k)
- paid days off such as parental leave
- disability coverage
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
