Contact Center Manager
About The Position
Imperial Supplies, a Grainger Company, is a national distributor of quality maintenance products. Serving the fleet maintenance industry since 1958, Imperial has formed lasting relationships with customers by tailoring our services to meet their changing needs. Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry. Imperial Supplies!! A company with pride. We foster a welcoming workplace where you can build a career for yourself, while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Join our team as a Contact Center Manager delivering best in-class customer experience solutions.
Requirements
- Associate degree or equivalent experience.
- 3 to 5 years previous successful sales and management experience in inside sales.
Nice To Haves
- Bachelor's degree
- 5 or more years previous sales and management experience in a B2B sales environment.
Responsibilities
- Manage and develop team members, including performance appraisals, promotions, salary recommendations, and discipline/terminations.
- Set up, analyze, and monitor sales territories to achieve sales goals, gross profit, and performance standards.
- Oversee customer retention and account growth, ensuring departmental objectives are met.
- Assess sales and product training needs, provide recommendations to the Training department, and assist in training efforts.
- Resolve complex customer issues and handle difficult situations through direct customer engagement.
- Provide coaching and counseling to advisors, monitoring and discussing monthly performance.
- Foster strong relationships with Outside and Inside Sales teams.
- Recommend strategies to Marketing for new products, promotions, pricing, and market opportunities.
- Develop annual sales plans and expense budgets, monitor variances, and report trends to upper management.
Benefits
- Competitive salary
- Hybrid Schedule
- Health, dental, and vision available to you on day one of employment
- Excellent work-life balance, 18 days paid time off plus 6 paid holidays
- 6% company contribution to 401K with immediate vesting
- Growth and development opportunities!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
