Contact Center Manager
About The Position
Join Our Team at Harborstone Credit Union—Voted one of Washington’s Best Workplaces! Are you a high-performing, fast-paced leader who thrives in a challenging, rewarding environment? Do you love building strong teams, raising performance standards, and leading with people-first values? If so, you may be the perfect fit to lead Harborstone’s Contact Center. Our culture is built on compassion, integrity, and genuine human connection. We embrace technology, but we never lose sight of what matters most—people. Here, you'll work alongside a supportive team that values collaboration, celebrates achievements, and invests in your personal and professional growth. The base salary for this role ranges from $81,872.71 - $122,809.07. Where a candidate is placed in the range is based on experience and qualifications and will likely not exceed mid-point to allow for internal equity, development and future increases. FLSA: Exempt
Requirements
- A people-first coach who inspires confidence, accountability, and growth.
- A results-driven leader who thrives in a fast-moving environment and knows how to balance service excellence with performance goals.
- A strategic thinker who uses data and insights to drive decisions, improve efficiency, and enhance member experiences.
- An effective communicator who builds trust, develops talent, and fosters strong team engagement.
- A proactive problem solver who embraces challenges and turns them into opportunities for success.
Responsibilities
- Lead daily Contact Center operations to maintain strong service levels, stable call flow, optimized staffing, and operational consistency.
- Coach, develop, and empower teammates through 1:1s, feedback, skill-building, performance management, and recognition.
- Drive financial empowerment and member satisfaction by fostering empathetic service, accurate guidance, and strong referral and sales performance.
- Inspire engagement and performance by creating fun, meaningful contests, incentives, and team motivation strategies.
- Elevate the member experience by ensuring empathetic service, accurate financial guidance, and consistent achievement of referral, activation, and satisfaction goals.
Benefits
- 401(k) with employer match
- Medical, dental, and vision coverage
- Employer contribution toward dependent medical premiums
- Generous paid time off and holidays
- Professional development and career growth opportunities
- Employee appreciation and recognition programs
- Discounted employee financial products
- A mission-driven culture focused on helping members and communities thrive
- A collaborative, supportive culture that values work-life balance and employee well-being
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
