Contact Center Manager

Bridge Credit Union • Powell, OH

2d • Onsite

About The Position

Bridge Credit Union is hiring a Contact Center Manager to direct and administer operational efforts and oversee Contact Center activity. The manager is responsible for meeting established service, sales, productivity, and quality goals, and for developing Contact Center goals that align with the Credit Union’s overall strategy. The role ensures staff follow established policies and procedures and that members and prospective members receive a full range of services promptly and professionally. It also includes developing new business relationships and training, directing, and supervising staff. This is an onsite call center position. The stated schedule is Monday through Thursday, 8 a.m.–5 p.m.; Friday, 8 a.m.–6 p.m.; and Saturday, 9 a.m.–1 p.m.

Requirements

• Three to five years of similar or related experience.
• Strong organizational and managerial skills.
• Thorough knowledge of credit union services and products.
• Understanding of related legal and regulatory requirements.
• Understanding of sales and promotion techniques.
• Familiarity with credit union branch functions, policies, and procedures.

Nice To Haves

• Previous relevant experience preferred.
• Experience in the financial industry preferred.
• Excellent written and verbal communication skills.
• Detail-oriented and conscientious.
• Ability to thrive in a fast-paced customer service environment and prioritize tasks effectively.
• Honest and ethical.

Responsibilities

• Direct and administer operational efforts.
• Direct Contact Center activity to meet established service, sales, productivity, and quality goals.
• Develop Contact Center goals aligned with the overall Credit Union strategy.
• Ensure established policies and procedures are followed.
• Oversee provision of a full range of services to members and prospective members.
• Ensure members are served promptly and professionally.
• Develop new business relationships with prospective members and businesses.
• Train, direct, and supervise staff.

Benefits

• Affordable health insurance
• Vision insurance
• Free dental insurance
• 401(k) plan with up to a 5% match
• Accrued vacation
• Injury/illness leave
• Short-term disability
• Long-term disability
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed