Contact Center Manager

Superior Choice Credit Union • Superior, WI

5h • $60,000 - $70,000 • Onsite

About The Position

To ensure members and potential members receive fast, courteous, and accurate service through the Contact Center department. Explains services, sets up new accounts, responds to problems, and directs members’ inquiries to the appropriate area. Oversees the operations and team members within the credit union’s Contact Center.

Requirements

• Strong interpersonal skill
• Ability to work in a team environment as well as independently
• Ability to use office technology such as a computer, internet, email, and other office related software
• Ability to work in an office environment for at least 8 hours per day
• One to three years of similar or related experience
• Advanced proficiency in Microsoft Office and loan software programs
• Must be well organized and detail oriented
• Must demonstrate excellent written and verbal communication skills

Responsibilities

• Assists members and employees with inquiries through the contact center
• Schedules, trains, and monitors the work of employees within the contact center
• Identifies cross-sell opportunities and sells these services to members
• Identifies and takes action to improve the department’s operating methods and procedures
• Ensures member account information is correctly entered on all computer systems
• Exhibits a positive attitude toward Credit Union initiatives and mission statement, supporting member acquisition and retention.
• Performs other job related duties as assigned in accordance with Credit Union standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED