Contact Center Manager

Aramark • Detroit, MI

1d • Onsite

About The Position

The Contracts Administrator is the liaison between third-party contractors and Clients. The manager actively manages and communicates day-to-day operations of subcontractors, and field verifies safety requirements are met and work is completed within scope, on budget and on time. The Contract Manager enforces contract terms, negotiates changes in scope, and ensures all parties fulfill their obligations in accordance with the terms and conditions of their agreement. They also track and monitor contract compliance, quality performance and customer satisfaction.
Contract Administrator, along with the Sr. Operations Manager, Facility Managers and Finance Managers document work requirements, scope, standards, and specifications to identify potential risks and issues related to contracts and implementing strategies to effectively manage and mitigate them.
The CM, with the Sr. Operations Manager, Facility Managers, and Finance Manager documents work requirements, scope, standards and specifications. Following ARAMARK procurement processes, the CM identifies and prequalifies candidates who meet standards, solicits and evaluates bids and proposals, negotiates terms and recommends contract awards to the SOM and Facility Director. The procurement process confirms vendors ’commitment to value-added services, and continuous improvement using Key Performance Indicators (KPI).
Over the life of contracts, the CM monitors contract reporting and compliance, quality performance and customer satisfaction. The CM enforces contract terms, negotiates scope adjustments, initiates penalties, probationary actions or termination. The CM communicates to anticipate developments in the client’s policies, standards or requirements and ensure contractor compliance with lines of communication on technical, professional and commercial issues. This role is located in the greater Detroit metropolitan area

Requirements

• Proven experience in contractor management or related field.
• Excellent written and oral communication skills.
• Ability to work independently and manage multiple projects simultaneously.
• Strong negotiation and problem-solving skills.
• Proficient in Microsoft Office software.

Responsibilities

• Know and uphold ARAMARK’s policies, procedures, and Service Agreement to allow customers and tenants to focus on their core business.
• Establish and maintain relationships with key stakeholders to facilitate communication and ensure timely execution of contracts.
• Manage all aspects of the contract lifecycle including drafting, negotiation, modification, and renewal.
• Develop and maintain contract policies, procedures, and templates to ensure compliance and consistency.
• Review reporting, operation audits and track Key Performance Indicators (KPI’s) for: safety, productivity (call frequencies, call-backs), process improvements, energy savings, cost reductions and similar “best practice” initiatives.
• Coordinate with cross-functional teams to ensure proper delivery of goods or services and timely payments.
• Provide safety training to subcontractor to clearly communicate site safety standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed