Contact Center Lending Specialist
KCU•Bremerton, WA
•Hybrid
About The Position
Kitsap Credit Union is hiring a full-time hourly Contact Center Lending Specialist to work out of our East Bremerton location. This position is responsible for creating member loyalty by providing exceptional service and deepening member relationships by cross-selling all products and services and demonstrating digital and self-serve options.
Requirements
- High school diploma or GED.
- One year of experience in a financial institution performing teller, new accounts, and account maintenance.
- One year of consumer lending (personal, Auto and Credit Cards) experience.
- Availability during Saturdays and extended business hours.
- Must be registered with the Nationwide Mortgage Licensing System (NMLS) within 30 days of hire and comply with the SAFE Act regulations.
Nice To Haves
- An understanding of credit fundamentals and underwriting criteria preferred.
Responsibilities
- Answer inbound calls from members or prospects.
- Effectively work online lending queue to ensure quick turnaround on pending applications.
- Complete entire account review during time of application to look for cross sell opportunities of KCU products to create more fully engaged members.
- Achieve lending and sales goals while meeting standards for quality; may include inbound and/or outbound calling.
- Communicate loan decisions to applicants, provide loan counseling and/or alternative lending solutions as needed.
- Accurately and efficiently prepare loan documentation and fund loans according to policies, procedures, and regulations.
- Maintain a high level of confidentiality relative to any information received directly or indirectly.
Benefits
- Free onsite parking
- Annual time off and sick time accrued
- 11 Paid holidays
- 1 Personal day
- Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
- Employee Assistance Program
- Choose from a PPO medical plan or a High Deductible with a Health Savings Account
- 3% KCU funded Safe Harbor Contribution to your 401K
- KCU will match up to 2% of your 401K contributions
- All 401K contributions are 100% vested
- Potential annual incentive in all roles within Kitsap Credit Union
- Tuition reimbursement
- 8 hours of paid volunteer time off
- Discounts on KCU's products and services
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
