Contact Center Inbound Sales Agent (Starting at $20 per hour, remote)

SimpliSafe•Richmond, VA

9h•Remote

About The Position

We are excited to share that the Sales Agent role starts at $20 per hour along with the option of a number of exciting benefits! Our Sales Team is growing and we're looking for motivated and ambitious self-starters who are excited to advance their careers at SimpliSafe. We are looking for charismatic and skilled sales professionals to convert inbound leads to active customers through value based selling. As a Sales Agent, you will also be responsible for building strong relationships with new and existing customers. The role requires active listening skills and a strong sense of confidence to communicate effectively to a wide demographic of people across the country.

Requirements

Proven success in an inbound / outbound phone-based sales environment
Enhanced listening skills to help identify the best solution for the customer
Comfort with technology and ability to provide technical assistance for consumer electronics
Proven record of outstanding attendance and timeliness in a structured environment
Strong work ethic and the drive to contribute to company goals.
Clear and effective communication skills, both written and verbal.
Ability to work at times either independently and / or in a team setting.
Ability to prioritize in a fast-paced environment, excellent time management skills.
Positive, can-do attitude and eager for continuous improvement by demonstrating a learning mindset and being open to coaching and feedback.
Strong commitment to customer happiness and satisfaction
Must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS.

Responsibilities

Assist future customers through the process of selecting the right system, products and services best suited for their lifestyle needs.
Identify key insights to customers needs and provide recommendations to help secure their home, family, pets, etc.
Follow SimpliSafe’s sales methodology to ensure the highest level of respect, trust, and loyalty with our future customers.
Perform customer follow-up activities including quotes, information requests, etc.
Properly collect and input customer information for proper customer identification.
Make recommendations of special promotions and affiliated partner’s products and services.