Contact Center - Consulting Solution Engineer

Zoom • Denver, CO

1d • $131,200 - $262,400 • Hybrid

About The Position

Zoom is looking to grow its global Contact Center Solution Engineering team. This role involves designing, implementing, and optimizing solutions to meet organizational and customer needs, collaborating with cross-functional teams to ensure seamless integration and functionality of technologies. The ideal candidate has a passion for working with customers, experience in the Contact Center industry, and a passion for diving into technology that powers better customer experiences.

Requirements

• Possess a Bachelor's in Computer Science, Information Technology, or a related field
• 5+ years of experience in customer focused roles
• Demonstrated ability to sell to a business buyer, and an understanding of the techniques required to do so
• Strong business and technical acumen with demonstrated experience in sales engineering
• Proven industry experience in CCaaS, and/or adjacent industries like AI, Virtual Agents, Workforce Management, Quality Management, etc.
• Experience integrating with CRMs (Salesforce, Zendesk, ServiceNow etc) and other 3rd party applications
• Understanding regulatory requirements and customer security considerations
• Strong understanding of the Contact Center market and trends, advocating customer needs to influence strategy and vision
• A self-starter with the capability to work in fast-paced, team-oriented environments
• A true customer advocate and creative problem solver

Nice To Haves

• Preference for candidates based in Central or Mountain time zones to support our Central Coast operations and ensure optimal collaboration with regional teams

Responsibilities

• Serving as the customers trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions
• Designing and implementing contact center solutions to meet business requirements and customer needs
• Partnering with account teams to execute pre-sales activities including discovery, product demonstrations, RFP responses, workshops and proof of concepts
• Collaborating with stakeholders to gather requirements and provide technical expertise for contact center projects
• Optimizing contact center technologies to improve efficiency and customer experience
• Troubleshooting and resolving technical issues related to contact center solutions
• Staying updated on industry trends and best practices in contact center solutions
• Demonstrating the Zoom solution and how it meets the customer's business needs.

Benefits

• Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
• Location based compensation structure

What This Job Offers

• Job Type: Full-time
• Career Level: Senior