Contact Center Care Coordinator- NETX-Remote

The US Oncology Network•Dallas, TX

6d•Remote

About The Position

The US Oncology Network is looking for a Contact Center Care Coordinator to join their team at Texas Oncology. This full-time position will support the NETX Region. This is a remote position, but candidates must reside in the state of Texas. Occasional onsite presence may be required for training or meetings. As part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country, with approximately 530 providers in over 280 sites across Texas. Their mission is to use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help patients achieve ‘More breakthroughs. More victories.’® in their fight against cancer. The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America, supported by McKesson Corporation.

Requirements

High school graduate or equivalent
One year of experience in customer service, call center or healthcare-related role
Previous healthcare experience and familiarity with medical terminology
Computer skills and proficiency in Microsoft Office

Nice To Haves

Proficiency in a call center or customer service setting, with knowledge of customer service principles and practices and call center telephony and technology
Experience with Electronic Medial Record (EMR) system
Excellent listening, interpersonal, and communication (verbal and written) skills, and professional, pleasant, and respectful telephone etiquette.
Bi-Lingual (Spanish and English)

Responsibilities

Ensures a positive and exemplary experience with all patients by focusing on patient experience, satisfaction, and resolution
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Provide accurate information about products and services to customers
Resolve customer complaints and concerns in a timely and effective manner
Document customer interactions and record details of inquiries, comments, and complaints
Follow up with customers, as needed, to ensure that their issues have been resolved to their satisfaction
Meet or exceed established service level metrics for quality and productivity
Stay up-to-date with product and service information and promotions
Work collaboratively with other team members to provide excellent customer service
Perform other duties as assigned by the Contact Center leadership