HR Services Contact Center Associate (Remote)

The Home Depot • GEORGIA - VIRTUAL - GA01, GA

4d • Remote

About The Position

The Contact Center Associate works as part of a team in Home Depot's HR Service Center which provides quality customer service to Home Depot associates and managers through inbound or outbound calls, faxes or emails. Calls are related to pay and HR issues and ensuring the caller's needs are met in a timely manner.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Basic computer and phone knowledge (including experience with DOS applications)
• Exceptional customer service and phone skills and proven ability to perform in an unpredictable, fast-paced environment.
• Ability to navigate through multiple computer applications simultaneously during a call
• Careful attention to detail
• Exhibits ownership and empowerment
• Good written and verbal communication skills
• Strong typing skills

Nice To Haves

• Associate Degree, some college education or HR experience in a shared services environment
• Case Management application experience
• Interested in sharing knowledge
• Excellent interpersonal skills
• Patience, teamwork, self-motivated, upbeat and a great attitude; desire to always create a positive outcome; confident.
• Adaptable and flexible
• History of punctuality and good attendance.
• Ability to use probing questions to get to the root of a problem
• Excellent interpersonal skills
• Bilingual Spanish is a plus but not required

Responsibilities

• Handles incoming calls, identifies and documents issues, processes the necessary transaction or escalates the issue to Tier II for further research and resolution
• Supports organization changes through high volume transactional support as needed
• Processes transaction requests received via call, mail, fax or email
• Provides exceptional customer service
• Handling inbound calls, identifying transaction processing needs, processing transactions and escalating issues as required.
• Special projects as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED