Contact Center Associate (Miramar) Contract to Hire

SCCU Career•Miramar, FL

1d•Onsite

About The Position

At Space Coast Credit Union (SCCU), our members are at the heart of everything we do. Since 1951, we’ve been committed to delivering financial services founded on integrity and a people-first philosophy. As a Contact Center Associate in our Miramar Operations Center you will act as representative of SCCU and provides exceptional quality service for members. To assist members via telephone, fax and mail providing them with SCCU information and cross-sell SCCU products and services. This is a six month contract to hire position. We are looking for multiple candidates for first and second shift. There is a shift differential for second shift positions. SCCU is a not-for-profit organization that reinvests in its members, prioritizes internal promotions and offers on-the-job training. Since 1951, Space Coast Credit Union (SCCU) has proudly served our community, growing to over 685,000 members and managing $9 billion in assets. With 67 branches spanning Florida’s east coast, we are the third-largest credit union in the state. In 2025, we expanded into Orange County to better serve the growing East Orlando market. As a not-for-profit financial institution, SCCU is dedicated to putting our members first. Unlike traditional banks, we return profits to our members through better rates, lower fees, and enhanced services. While we offer the same financial products—like checking, savings, and loans—our focus remains on empowering our members and supporting their financial well-being. With local decision-making and a commitment to exceptional service, we strive to make a meaningful difference in the lives of those we serve. At SCCU, we also prioritize our team members by fostering a supportive and collaborative environment that encourages career growth and development. As we continue to grow, we are seeking talented, member-focused professionals to join our team and help deliver innovative financial solutions and outstanding service.

Requirements

1-12 months of prior customer service experience; including 6 months in a Call Center environment.
High School Diploma or equivalency required
Bilingual fluency (English/Spanish) required

Responsibilities

Receives member phone calls/faxes/mail and is able to respond to questions, inquiries and concerns promptly.
Demonstrates energy and enthusiasm in satisfying member’s requests.
Balances member’s requests with SCCU procedures.
Displays ability to perform a wide range of different tasks during the course of work day, to provide fast, friendly and effective service to SCCU membership.
Resolves member problems, obtains information, researches records, follows up on details, assesses member’s needs timely and efficiently and reports the results to the inquiring party.
Provides creative solutions to member problems or questions.
Demonstrates the ability to gain agreement or acceptance of proposed solutions to member’s questions or concerns.
Displays consideration to the member with problem resolution and demonstrates a willingness to turn problem calls into opportunities to sustain profitable member relationships.
Maintains a thorough and current knowledge of SCCU lending and deposit account promotions, criteria, guidelines, procedures, policies, and processes, in order to provide members with current information, and refer loans, mortgages and deposit accounts appropriately.
Meets established call volume and wait time standards to ensure efficient call handling and quality service delivery.
Cross sells and promotes SCCU products and services to potential and existing members by means of inbound members phone inquiries or outbound calling programs, to meet personal sales goals and the established productivity standards for SCCU.