Silver Dollar City - Marketing Agent I, Contact Center (Remote, Year-Round)

Silver Dollar City Company • Branson West, MO

1d • Hybrid

About The Position

As a remote, year-round Reservation Center Agent, you'll answer customer calls and provide guests with information about Silver Dollar City's family of attractions, as well as other Herschend Family Entertainment properties across the United States. This position offers the flexibility to work in-office, hybrid, or fully remote, depending on business needs and eligibility requirements. Agents are responsible for selling daily and multi-day tickets, as well as multiple season pass options. In addition, agents assist guests with navigating e-commerce processes and park apps. With training, agents are expected to support a minimum of four Herschend Family Entertainment properties and communicate effectively through both phone interactions and written communication channels. Our agents deliver these services with goal of “Creating Memories Worth Repeating and Bringing Families Closer Together.” Silver Dollar City's Reservation Center operates 7 days a week starting at 8:00 am and as late as 7:00 pm CST. Flexible availability is required to be considered for this position. This position is year-round with the flexibility to work in office, remote, or hybrid. Remote work is only available for residents of Missouri, Georgia, Tennessee, and Kentucky. Must be at least 18 years of age.

Requirements

• Proficient typing skills of 30 wpm. Typing test required.
• Demonstrated capability to operate multiple sales/POS systems in a fast-paced environment while remaining friendly and service oriented.
• Demonstrated capability to comprehend and communicate multiple product requirements and procedures with a high rate of retention.
• Acceptable writing skills required to utilize chat, email, or another social channel.
• Must be at least 18 years of age.

Nice To Haves

• Prefer 2 to 3 years of proven sales and service experience in a contact center, reservations office, or related position within the hospitality industry.

Responsibilities

• Provide friendly sales and service via phone, chat, email, and social media as assigned.
• Clearly describe and efficiently sell all available ticket types and promotions for HFE attractions using multiple software platforms for ticket sales and customer communication channels.
• Continuously use approved cross-selling techniques so that customers are aware of all HFE attractions and add-on products and services.
• Work flexible schedules that meet the needs of our business to include weekends and evenings.
• Assist with projects and possible off-assistance at ticket booth or off-site locations.
• Manage post-sale service issues while remaining calm and following escalation procedures.
• Maintain a high level of friendliness, energy, enthusiasm and respect with each call and written communication with the goal of creating a positive first impression of our brand and/or creating anticipation to visit.
• Speak clearly, kindly, and persuasively and utilize suggested scripts and positive phrasing.
• Observe safety and security procedures while in the office and on HFE properties.
• Ensure proper handling of customer credit card information in compliance with Property Procedures and Purchasing Card Industry (PCI) standards.
• Be receptive to daily coaching and feedback designed to ensure agents are efficient with handling calls and providing accurate information in a friendly, service-oriented tone.

Benefits

• Free Admission - Free admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises' attractions and resorts across the US for you and your dependents.
• Exclusive Admission Discounts - Complimentary tickets & discounts on season passes for loved ones.
• Food & Merchandise Discounts - Discounts on dining, drinks and merchandise across Silver Dollar City Attractions.
• 401K & Profit Sharing - Profit Sharing and 401(k) Retirement plans are available after one year and 1,000 hours.
• Health Insurance - Affordable health plan options (co-pay, HSA, FSA) available to all full-time seasonal and year-round employees.
• Mary's Well House - Employee health center provides employees with basic office visits, x-rays and lab work for a co-pay, whether insured or not.
• Free Tuition - Earn your degree, debt-free. 100% free tuition starting day one of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed