Contact Center Agent | Call Center | Variable | Part time

UF Health • Gainesville, FL

2d

About The Position

Part time 20 hours/week | Variable
The Contact Center Agent position works within a structured environment requiring sharp attention to detail, the ability to focus and maintain a calm demeanor under pressure. This position delivers excellent customer service while providing information to patients, hospital, faculty, staff and other health care providers in a 24/7 high volume operator call center environment. The position will perform a variety of tasks including, intake triage and activating hospital emergency codes and alerts ( Code Blue/SWAT/Stemi Alerts) and priority notifications based on knowledge of administrative protocols and UF Health policies and procedures.

Requirements

• High School diploma or equivalent required.
• One (1) year work experience with computers in a Customer Service Clerical Office is required; may substitute 1-year work experience requirement with AS degree.
• Strong verbal and written communication skills required.
• Must demonstrate a high level of accuracy and speed using a computer system.
• Must have the ability to function calmly and perform under stress when confronted with emergency, critical, or unusual situations.
• Must be able to speak and hear clearly without impairment and to handle stress properly.
• Must be able to effectively use multiple computer applications.
• Must demonstrate ability to perform multiple tasks simultaneously, recognize and react to changing priorities, make timely and accurate judgement decisions, effectively communicate with other healthcare professionals, and work independent of direct supervision.

Nice To Haves

• 911, hospital operator or call center representative experience preferred, ideally in a health care related industry.
• Multi-line phone system experience preferred.
• A working knowledge of medical terminology preferred.

Responsibilities

• intake triage
• activating hospital emergency codes and alerts ( Code Blue/SWAT/Stemi Alerts)
• priority notifications based on knowledge of administrative protocols and UF Health policies and procedures

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees