Contact Center Agent
German American Bank•Jasper, IN
•Onsite
About The Position
As a Contact Center Agent, you will be the first friendly person that greets clients on the phone or online and assists them with their banking needs. This role offers a team environment and a great insight into the world of banking, insurance, and wealth management to build a foundation for a career in financial services.
Requirements
- Maintain confidentiality
- Ability to adapt to change
- Listen closely to understand and identify opportunities to better serve the customer
Nice To Haves
- Bilingual/Multilingual
- Customer Service experience
- Knowledge of Banking
Responsibilities
- Answer calls, chat requests and emails from external and internal customers to assist them with general account questions, debit cards, online banking and fraud.
- Help clients by verifying account information, assisting with transactions, educating them on German American products and services, and guiding them when they are not sure where to go next by engaging in friendly, meaningful conversations.
Benefits
- Medical, dental, vision, STD, LTD, Life insurance
- 17 days paid time off
- 11 paid holidays
- Bereavement leave
- Education assistance program
- Paid parental bonding leave
- Wellness benefits
- Life event coverage
- Service awards
- 401(k) match
- Stock purchase plan
- Loan discounts
- National and local discounts on everything from computers and vacations to phones and retail shopping
- Free checking account, checks and discounted bank services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
