Contact Center Agent - Call Center

Salud Family Health•Frederick, CO

23h•Onsite

About The Position

Since 1970, Salud has been committed to providing a Medical Home to patients, where medical, dental, behavioral health services, and clinical pharmacists work together and coordinate efforts in a team-based system of care. We strive to improve the quality of our patient's lives who would otherwise have limited access to health care. We serve all individuals regardless of their insurance status or ability to pay. We are looking for a Contact Center Agent to join our family. As a Contact Center Agent with Salud, similar to a Call Center, you will be responsible for answering all incoming telephone calls, scheduling appointments, and directing them to the appropriate department or individual. Contact Center Agents at Salud, approach his/her tasks in a team-based care fashion that supports patients and their families in self-management, self-efficacy, and behavior change while adhering to the spirit of the SALUD mission statement.

Requirements

Graduation from High School or equivalent required
One year of general office and or Call Center experience required
Knowledge of multi-line phones
Ability to determine an emergency situation and take appropriate action
Sensitivity to indigent and ethnic minority communities
Effective written or oral communication skills

Nice To Haves

Bilingual (English-Spanish) is preferred

Responsibilities

Answering all incoming telephone calls
Scheduling appointments
Directing calls to the appropriate department or individual
Supporting patients and their families in self-management, self-efficacy, and behavior change

Benefits

Medical PPO Plan
Low employee premiums
$25 Primary Care Physician and Specialist Co-pays (in-network)
Low deductibles and co-insurance
Free provider visits and services at all Salud facilities
Preferred prescription pricing at Salud pharmacies
Dental PPO plan
Employee Discounts at All Salud Dental Facilities
Vision
Generous vacation accrual
10 Paid Holidays per year (includes 2 Floating Holidays and paid Birthday)
Up to 8 Paid accrued Sick Days per year
Defined Contribution Pension Plan (Salud contributes 5% of your compensation each month)
403b Retirement savings plan
Flexible Spending Accounts
Basic Life and AD&D
Supplemental Life and AD&D
Short-Term & Long-Term Disability
Accident & Critical Illness Insurance
Employee Assistance Program