Contact Center Agent

Guardian Credit Union • Prattville, AL

12h

About The Position

Handles a variety of member service calls in a prompt, courteous and professional manner including calls that require problem resolution.

Requirements

• Excellent written and verbal communication and organizational skills
• Able and willing to work flexible hours to accommodate department needs
• Able to operate well in a fast-paced environment
• Able to calmly and professionally handle discontented callers
• Good telephone manner
• Courtesy, tact, and diplomacy are essential elements of the job.
• Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.

Responsibilities

• Works with internal customers and members to troubleshoot and resolve member inquiries.
• Handles incoming requests from external members/non-members by phone, e-mail or fax and manages their inquiries or requests.
• Provides first contact resolution and builds lasting member relationships by providing exceptional service.
• Maintains up to date knowledge of all credit union products and services.
• Identifies and recommends the best products and services to meet the financial needs of our members.
• Reports information to the appropriate manager or department regarding complaints on specific products and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed