Contact Center Agent - Full Time - Remote
Human Coalition•Plano, TX
•Remote
About The Position
The Contact Center receives and responds to phone calls, chats & web communication with clients seeking pregnancy services. The ultimate goal is to provide assistance with program resources, schedule sonograms and offer counseling services. We service pregnancy resource centers throughout the country and we are the Contact Center Agents help women who are facing an unplanned pregnancy to receive all of the testing and information they need to make an informed LIFE decision about their pregnancy.
Requirements
- Passionately aligned with the mission and vision of Human Coalition
- Excellent communication skills
- Self-motivated, able to multitask and goal focused
- Service oriented
- Excellent computer skills
- Able to work well in a team environment
- Adaptable to change
Nice To Haves
- Sales experience preferred
- Background in counseling, pro-life, crisis center helpful
- Bilingual (English & Spanish speaking)
Responsibilities
- Answer inbound calls/chats
- Utilize the CRM database (Salesforce)
- Listen attentively
- Set appointments
- Attend to appointment reschedules and reminders
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
