Contact Center Agent - PRN

Norman Regional Health System • Norman, OK

13d

About The Position

Obtains all patient and insurance information and is responsible for checking patients in and out. Performs insurance verification and patient payment collection. Supports effective and efficient patient care and clinic flow. Manages documents appropriately. Possesses critical thinking skills and provides feedback for continuous improvement. Successfully receives direction and ensures timely and accurate follow-through of assignments.

Requirements

• High school diploma or equivalent is required
• Computer knowledge required
• One year clerical experience and six months health-care experience are required preferably in a similar role
• Keyboard skills accurate 40 wpm
• Expertise in customer relations, telephone skills and computer applications is required

Nice To Haves

• Additional education in medical terminology, electronic medical record training, or business classes
• Medical office, insurance, referral and prior authorization, hospital or computer experience

Responsibilities

• Obtains all patient and insurance information
• Responsible for check in/out patients
• Performs insurance verification and patient payment collection
• Supports effective and efficient patient care and clinic flow
• Manages documents appropriately
• Possesses critical thinking skills and provides feedback for continuous improvement
• Successfully receives direction and ensures timely and accurate follow-through of assignments

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED