Contact Center Advocate II - Radiology Scheduling

Henry Ford Health • West Bloomfield, MI

3d • Hybrid

About The Position

As a Contact Center Advocate II at Henry Ford Health, you will serve as a welcoming point of contact for callers and customers across the health system. You will handle contacts across multiple channels and services, interacting with physicians, administrators, patients, and other stakeholders to provide exceptional customer service and a positive experience. The role focuses on anticipating customer needs, building loyalty, and providing efficient customer relationship management. You will maintain established Quality Assurance and Workforce Adherence goals and use EPIC and other Henry Ford Health applications to support outpatient clinic operations.

The position is part-time and hybrid at Henry Ford West Bloomfield Hospital in West Bloomfield, Michigan.

Requirements

• High school diploma or G.E.D. equivalent.
• Two years of customer service experience.
• Six months of experience as a Contact Center Advocate I or one year in an outpatient clinic setting using Henry Ford Health applications.
• Proficiency with EPIC.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to communicate effectively, both verbally and in writing.
• Strong listening skills and the ability to make sound decisions.

Nice To Haves

• Associate's degree in business or a related field.
• Previous Henry Ford Health clinical or customer service experience.
• EPIC experience is listed as preferred in the additional information.

Responsibilities

• Handle multi-channel contacts across Henry Ford Health services, not limited to a specified practice group or location.
• Interact with physicians, administrators, patients, and other stakeholders to provide exceptional customer service.
• Act as a welcoming point of contact, instilling loyalty and anticipating customer needs.
• Provide efficient and effective customer relationship management.
• Maintain established Quality Assurance and Workforce Adherence goals.
• Use EPIC and other Henry Ford Health applications to support outpatient clinic operations.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED