Contact Center Advocate II - Radiology Scheduling
About The Position
Under minimal supervision, performs all duties of a Contact Center Advocate I on a broader scale in a busy call center. The role supports all Henry Ford Health System services and is not limited to a specified practice group or location. Handles multi-channel contacts and interacts with physicians, administrators, patients, and other stakeholders. Serves as a welcoming front door for callers and customers, building loyalty and anticipating needs while providing efficient and effective customer relationship management. The position is in Radiology Scheduling at Henry Ford Hospital, 2799 W. Grand Blvd, Detroit, Michigan 48202. It is a full-time, 40-hour-per-week day-schedule role.
Requirements
- High school diploma or GED equivalent.
- Two years of customer service experience.
- Six months of experience as a Contact Center Advocate I or one year in an outpatient clinic setting using HFHS applications.
- Proficiency with EPIC.
- Strong computer skills and working knowledge of Microsoft Office products.
- Ability to communicate effectively verbally and in writing.
- Strong listening skills.
- Ability to make sound decisions.
Nice To Haves
- Associate's degree in business or a related field.
- Previous Henry Ford Health System clinical or customer service experience.
Responsibilities
- Perform all duties of a Contact Center Advocate I on a broader scale.
- Handle multi-channel contacts for services across Henry Ford Health System.
- Interact with physicians, administrators, patients, and other stakeholders.
- Welcome callers and customers, anticipate their needs, and provide efficient, effective customer relationship management.
- Maintain established Quality Assurance and Workforce Adherence goals.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
