Contact Center Advisor

Pensacola State College•Pensacola, FL

About The Position

The Contact Center Advisor position is a full-time professional/managerial position. The Contact Center Advisor will provide information to prospective and current students relating to admissions requirements, program requirements, course enrollment, admission requirements, general College information, and will provide referrals to other student resources, when necessary. The Contact Center Advisor will also assist with targeted recruitment events, conduct calling campaigns, and respond to student inquiries through telephone, email, and virtual communication. This position requires a flexible work schedule, which may include evenings and some weekends.

Requirements

Graduation from an institution that holds accreditation recognized by the U.S. Department of Education and approved by the College with a bachelor’s degree OR an associate degree and at least two years of relevant experience.
Successful results of a criminal background check are required.
Applicant must meet the requirements of § 435.04(2), Florida Statutes, related to background investigations.
A Florida Department of Law Enforcement (FDLE) approved background check will be conducted on every successful candidate as a condition of employment.
Any person who fails to disclose any adverse information contained in the background investigation at the time of submitting the employment application will be disqualified from employment.

Nice To Haves

Successful call center or customer service experience.
Strong working knowledge and experience using multiple communication strategies like live chat, texting, emails, monitoring multiple phone lines, and communicating with a wide range of populations.

Responsibilities

Provide information to prospective and current students relating to admissions requirements, program requirements, course enrollment, admission requirements, general College information.
Provide referrals to other student resources, when necessary.
Assist with targeted recruitment events.
Conduct calling campaigns.
Respond to student inquiries through telephone, email, and virtual communication.