Contact Center Account Executive, Enterprise
About The Position
Say hello to opportunities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2.5 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. This is where you and your skills come in. We’re currently looking for: A high-performing Account Executive (CX AE) to join our fast-growing Contact Center Practice, supporting the increasing demand across the Enterprise segment. This role is ideal for a proven sales professional with a strong background in cloud contact center solutions who thrives in a fast-paced, collaborative environment.
Requirements
- Contact Center sales experience is a must have qualification to be considered for this role!
- 5+ years of experience selling portfolio products and services into sophisticated enterprise level accounts.
- Experience selling CCaaS, CX, UCaaS, and cloud communications solutions.
- Deep understanding of AI technology & its applications.
- Exceptional communication and presentation skills.
- Strong ability to develop relationships with technical and business stakeholders.
- Experience selling to Line-of-Business leaders, including C-level.
- Ability to work cross-functionally in a matrixed environment.
- Highly organized, self-driven, and results-oriented mindset.
- Ability to travel 1-2 times a month.
Nice To Haves
- Healthcare and/or financial services experience a plus.
Responsibilities
- Drive Revenue Growth: Work with the Account Executive to grow a defined territory through new logo acquisition for contact center and cross sell within the existing RingCentral customer base.
- Upsell & Expand: Re-engage past opportunities and grow existing accounts by identifying additional Contact Center use cases. Drive AI strategy and understand business use cases.
- Be the Trusted CX AE Advisor: Communicate and demonstrate the value of RingCentral’s Contact Center portfolio—including Workforce Optimization, AI, and omnichannel capabilities—to senior-level stakeholders and IT decision-makers.
- Educate and Evangelize: Partner closely with internal RingCentral Sales teams to increase Contact Center mindshare, provide enablement, and support GTM strategies.
- Develop Winning Strategies: Build and execute Territory, Account, and Opportunity Plans in collaboration with cross-functional teams including SEs, Channel Managers, Professional Services, and Marketing.
- Craft Tailored Solutions: Align RingCentral’s solutions—including Contact Center, RingCX, and Unified Communications offerings—to specific customer challenges and requirements.
- Customer Advocate: Champion customer needs internally to drive satisfaction and long-term partnership.
- Manage Full Sales Cycle: Utilize the RingCentral sales process to drive pipeline creation, progression, and deal closure.
- Forecast with Precision: Own your GTM plan, manage pipeline and funnel health, and consistently meet or exceed quota.
- Leverage the Channel: Partner with VARs and strategic alliances to expand reach and accelerate deal velocity for existing customers.
Benefits
- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
- 401K match and ESPP
- Paid time off and paid sick leave
- Paid parental and pregnancy leave and new parent gift boxes
- Family-forming benefits (IVF, Preservation, Adoption etc.)
- Emergency backup care (Child/Adult/Pets)
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Free legal services that provide legal advice, document creation and estate planning
- Employee bonus referral program
- Student loan refinancing assistance
- Employee perks and discounts program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
