Consumer Support Specialist

Demant • Franklin Township, NJ

16h • $16 - $22

About The Position

The Consumer Support Specialist will provide front-line phone and email support to consumers for Oticon hearing instruments, connectivity devices, and general support.

Requirements

• Minimum high school diploma or GED required
• Excellent oral and written communication skills required.
• Must speak and write clearly and professionally.
• 1 - 2 years of customer service experience is preferred
• Experience with Bluetooth and mobile devices is preferred
• Patience working with users who may be new to technology
• Genuine interest and desire to help people
• Ability to organize and prioritize work in a fast-paced environment
• Ability to work both independently and as part of a team
• Working knowledge of Microsoft Word, Excel, and Outlook

Responsibilities

• Provide technical support and assistance to consumers on Demant hearing instruments and connectivity products
• Answer basic questions regarding Demant hearing instruments and connectivity products
• Connect consumers with authorized Demant hearing care providers
• Provide solutions, support, and assistance to consumer requests, inquiries, problems, and complaints in a professional manner.
• Maintain call logs and detailed reports in multiple systems.
• Handle consumer calls and emails in a manner that creates a positive experience to build confidence in the Demant brands.
• Enter notes for each consumer interaction into contact management software
• Promote Demant products and services
• Collect and relay possible trends, problems, and suggestions for improvement to Supervisor
• May perform miscellaneous tasks/projects as directed by Supervisor

Benefits

• Medical, dental, prescription, and vision benefits
• 24/7 virtual medical care
• Employee Assistance Program for you and your family
• 401(k) with company match
• Company-paid life insurance
• Supplemental insurance for yourself, your spouse/partner, and your children
• Short-term and long-term disability insurance
• Pre-tax Health Savings Account and Flexible Spending Accounts for Health Care or Dependent Care
• Pet Insurance
• Commuter accounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED