Consumer Collateral Support Specialist I

State Employees' Credit Union•Wake Forest, NC

1d•Hybrid

About The Position

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! PUPROSE: The purpose of the Consumer Collateral Support Specialist I position is to provide leadership in the timely completion and tracking of title resolution and lien perfection for our consumer loan portfolio. Assisting employees with all aspects of department operations. DIMENSIONS: The Consumer Collateral Support Specialist I oversees daily department production and workflow. The Consumer Collateral Specialist I serves as a department expert on all department processes and procedures. DUTIES: Must have strong working knowledge of entire Collateral Dept. Responsibilities include organizing and coordinating department duties. Responsible for keying information into the loan originating and servicing system(s) as it relates to collateral document tracking. Have an in-depth knowledge of ALS, Default Manager, collateral reporting procedures, and all applicable legal/compliance requirements. Perform supervisory tasks and quality control according to established procedures and guidelines from Manager and Department VP. Must know consumer lending products and back office procedures to better assist management with developing, writing, and implementing departmental workflows. Resolving problems or errors related to collateral documents. Training new department personnel on basic job duties and tasks. Any other duties as assigned by management.

Requirements

Demonstrates mastery and self-sufficiency of the Credit Union’s lending practices, along with most department duties and requirements.
Must have demonstrated desire to go above and beyond basic department responsibilities with a willingness to assist the Collateral Services Specialist/I with additional duties as assigned.
Must have good communication skills.
Must have good word processing and keyboarding skills.
Knowledge of consumer collateral loan procedures.
Integral understanding of NC DMV procedures.
Extensive understanding out of state titling and ELT procedures.
Minimum of one-year experience in Collateral Support Department or branch/MSS lending experience preferred.
Exhibits good time management skills
Exhibits leadership, dependability, patience, integrity, and service- oriented skills consistently.
Must be able to speak English fluently.
Must be able to cooperate and collaborate with coworkers.
Must be cordial, respectful, and helpful in all interactions with members, coworkers, branch/MSS staff, and all other outside parties.
Must adhere to the work schedule and attendance policy established by the Credit Union.

Responsibilities

Provide leadership in the timely completion and tracking of title resolution and lien perfection for our consumer loan portfolio.
Assisting employees with all aspects of department operations.
Oversees daily department production and workflow.
Serves as a department expert on all department processes and procedures.
Organizing and coordinating department duties.
Keying information into the loan originating and servicing system(s) as it relates to collateral document tracking.
Have an in-depth knowledge of ALS, Default Manager, collateral reporting procedures, and all applicable legal/compliance requirements.
Perform supervisory tasks and quality control according to established procedures and guidelines from Manager and Department VP.
Assist management with developing, writing, and implementing departmental workflows.
Resolving problems or errors related to collateral documents.
Training new department personnel on basic job duties and tasks.
Any other duties as assigned by management.