Consumer Support Specialist
About The Position
You are responsible for fielding inbound calls and chats conversation, as well placing outbound calls to prospective patients. This individual is responsible for executing following up on requests for information and providing customer service to potential patients related to company IU Products. You will be responsible for some communication with clinicians, sales, and marketing teams to assist potential patient and patients with support and complaint/conflict resolution. Most importantly, this position requires superior Customer Service skills and the ability to discuss intimate medical issues. Additionally, the ability to learn quickly, multi-task, and have excellent organizational abilities.
Requirements
- 2+ years of healthcare customer service experience
- superior Customer Service skills
- ability to discuss intimate medical issues
- ability to learn quickly
- ability to multi-task
- excellent organizational abilities
Responsibilities
- fielding inbound calls and chats conversation
- placing outbound calls to prospective patients
- executing following up on requests for information
- providing customer service to potential patients related to company IU Products
- communication with clinicians, sales, and marketing teams to assist potential patient and patients with support and complaint/conflict resolution
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
