Consumer Collateral Support Specialist I

SECU

4d • Hybrid

About The Position

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! PUPROSE: The purpose of the Consumer Collateral Support Specialist I position is to provide leadership in the timely completion and tracking of title resolution and lien perfection for our consumer loan portfolio. Assisting employees with all aspects of department operations. DIMENSIONS: The Consumer Collateral Support Specialist I oversees daily department production and workflow. The Consumer Collateral Specialist I serves as a department expert on all department processes and procedures. DUTIES: Must have strong working knowledge of entire Collateral Dept. Responsibilities include organizing and coordinating department duties. Responsible for keying information into the loan originating and servicing system(s) as it relates to collateral document tracking. Have an in-depth knowledge of ALS, Default Manager, collateral reporting procedures, and all applicable legal/compliance requirements. Perform supervisory tasks and quality control according to established procedures and guidelines from Manager and Department VP. Must know consumer lending products and back office procedures to better assist management with developing, writing, and implementing departmental workflows. Resolving problems or errors related to collateral documents. Training new department personnel on basic job duties and tasks. Any other duties as assigned by management. REQUIREMENTS: Demonstrates mastery and self-sufficiency of the Credit Union’s lending practices, along with most department duties and requirements. Must have demonstrated desire to go above and beyond basic department responsibilities with a willingness to assist the Collateral Services Specialist/I with additional duties as assigned. Must have good communication skills. Must have good word processing and keyboarding skills. Knowledge of consumer collateral loan procedures. Integral understanding of NC DMV procedures. Extensive understanding out of state titling and ELT procedures. Minimum of one-year experience in Collateral Support Department or branch/MSS lending experience preferred. Exhibits good time management skills Exhibits leadership, dependability, patience, integrity, and service- oriented skills consistently. Must be able to speak English fluently. Must be able to cooperate and collaborate with coworkers. Must be cordial, respectful, and helpful in all interactions with members, coworkers, branch/MSS staff, and all other outside parties. Must adhere to the work schedule and attendance policy established by the Credit Union. JOB ENVIROMENT: Hybrid work from home/office setting. In office setting within physical proximity to other employees. Some background noise from other employees and office electronics. PHYSICAL DEMANDS: Must be able to comprehend and carry out verbal and written instructions. Job requires a substantial amount of sitting. Use of hands and fingers to press keys on computer keyboard. Use of hands and fingers to press telephone keypad and lift phone receiver. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a "Do the Right Thing" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.

Requirements

• Demonstrates mastery and self-sufficiency of the Credit Union’s lending practices, along with most department duties and requirements
• Must have demonstrated desire to go above and beyond basic department responsibilities with a willingness to assist the Collateral Services Specialist/I with additional duties as assigned
• Must have good communication skills
• Must have good word processing and keyboarding skills
• Knowledge of consumer collateral loan procedures
• Integral understanding of NC DMV procedures
• Extensive understanding out of state titling and ELT procedures
• Minimum of one-year experience in Collateral Support Department or branch/MSS lending experience preferred
• Exhibits good time management skills
• Exhibits leadership, dependability, patience, integrity, and service- oriented skills consistently
• Must be able to speak English fluently
• Must be able to cooperate and collaborate with coworkers
• Must be cordial, respectful, and helpful in all interactions with members, coworkers, branch/MSS staff, and all other outside parties
• Must adhere to the work schedule and attendance policy established by the Credit Union

Responsibilities

• Organizing and coordinating department duties
• Keying information into the loan originating and servicing system(s) as it relates to collateral document tracking
• Performing supervisory tasks and quality control according to established procedures and guidelines from Manager and Department VP
• Developing, writing, and implementing departmental workflows
• Resolving problems or errors related to collateral documents
• Training new department personnel on basic job duties and tasks
• Any other duties as assigned by management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed