Consumer Support Associate-Part Time

Little Leaf Farms • Mcadoo, PA

13d

About The Position

The Consumer Support Associate is responsible for delivering exceptional support to Little Leaf Farms consumers through effective communication and issue resolution. They serve as a key point of contact for consumers -- responding to inquiries, addressing product related questions and concerns, and ensuring a positive experience that reflects and strengthens the brand.

Requirements

• At least 1 year of relevant experience in customer service.
• Excellent written and verbal communication skills to foster positive relationships with consumers.
• Comfortable working in and assisting others through company help desk software, such as Zendesk.
• Proficient knowledge of Microsoft Office tools and Outlook.
• Time management skills and the ability to establish reasonable and attainable deadlines for resolution.
• High attention to detail and strong organizational skills.
• Energetic and personable individual with a genuine passion for connecting with people.
• Weekend availability required.
• Hours per day are flexible.

Nice To Haves

• Fluent in Spanish is a plus.

Responsibilities

• Answer and direct incoming phone and email inquiries through Zendesk.
• Track and manage all consumer feedback through Zendesk and Sprout Social.
• Generate weekly, monthly and yearly reports on consumer feedback.
• Escalate urgent feedback to appropriate teams in a timely manner.
• Manage and optimize customer service tools (phone, Zendesk, etc.).
• Mail coupons to consumers on a weekly basis.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed