Consumer Success Coordinator

Realtor.com Careers•Phoenix, AZ

8h•Hybrid

About The Position

Join Realtor.com® as a Consumer Success Coordinator and support the full sales cycle from client vetting to confirming a deal. This role is ideal for a sales coordinating expert looking to grow their professional goals while helping an innovative real estate tech company. You will empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

Requirements

2+ years' experience in a phone-based customer service role or equivalent experience
Excellent written and verbal communication skills - no fear of the phone.
Commitment to a high standard of integrity and working in a team environment.
When faced with new challenges, or tough conversations, failure simply isn't an option.
Desire to grow your career and tackle new challenges.
Ability to succinctly explain products, answer questions, provide solutions, and negotiate the best deal to maximize profitability.
A genuine interest/background in the real estate industry and excited to be part of something that's going to change the real estate space.
Self-motivated with a desire to work in a dynamic and fast paced environment.
Demonstrate the ability to use strategic selling skills.
Organized, independent, resourceful and diligent.
Excellent listener, assertive, persistent, and persuasive.
Scheduling flexibility is required as some shifts require holidays, late evening, or weekend hours.

Responsibilities

Make outbound calls to identify client's needs and respond with superior service and resolution.
Understand client's objectives and challenges and align our services to accomplish their goals via phone, email, and SMS communication.
Own the full sales cycle from client vetting to confirm a deal.
Utilize our in-house CRM System and work the pipeline of inbound clients.
Track goals, metrics, and performance of the process and regularly provide feedback and make suggestions for improvement.

Benefits

Great Pay & Benefits; $21.50/hour + commission, earning potential $56,200/year, with top-tier benefits.
Career Growth; Tackle new challenges and advance in an innovative real estate tech company.
Fun, Dynamic Team; Join a high-energy team, enjoy flexible hours, and make a real impact.
Inclusive and competitive medical, Rx, dental, and vision coverage
Family-forming benefits
13 paid holidays & flexible time off
8 hours of paid volunteer time off
Immediate eligibility for a 401(k) plan with a 3.5% company match
Tuition reimbursement program for degreed and non-degreed programs
1:1 personalized financial planning sessions
Student debt retirement savings match program
Free snacks and refreshments in each office location