Consumer Services Support Associate
About The Position
Sauder Woodworking is North America’s leading producer of ready-to-assemble furniture and one of the top five residential furniture manufacturers in the United States. We are seeking a motivated, customer-first professional to join our Consumer Services team. As a Consumer Service Support Associate, you will deliver an exceptional experience with every interaction by providing honest, friendly, timely, and knowledgeable service. If you are a strong collaborator, an eager learner, and someone who thrives in an upbeat, engaging inbound contact center environment, this may be the career opportunity you’ve been looking for. Sauder Consumer Services is a nationally recognized Center of Excellence. We provide warranty service for replacement parts, assembly assistance, and product information by email, phone, and chat Monday through Friday, 8:30 AM to 5:00 PM ET.
Requirements
- Excellent written and verbal communication skills
- Handles emails, calls, and chats with professionalism and care
- Communicates clearly and effectively using proper grammar and punctuation
- Strong multitasking skills
- Navigates multiple applications while managing customer contacts efficiently
- Processes orders and shares information accurately, efficiently, and professionally
- Follows established procedures and best practices consistently
- Problem-solving and decision-making skills
- Actively listens and asks clarifying questions when needed
- Collaborates with others to evaluate options and identify solutions that deliver the best results
- Applies both creative and analytical thinking to resolve issues
- Demonstrates basic math skills
- Attention to detail
- Reviews work carefully for completeness, accuracy, and quality
- Completes repetitive or routine tasks with consistency and attention to detail
- Follows required procedures to ensure tasks are completed thoroughly and correctly
- Patience and empathy
- Recognizes customer concerns and responds with understanding and professionalism
- Responds respectfully and without judgment
- Builds trust through positive, helpful, and reliable service
- Technical proficiency
- Proficient in Microsoft Office applications
- Learns new software applications quickly and confidently
- Strong time management skills
- Performs consistently within department metrics and expectations
- Works toward individual goals with focus and accountability
- Cognitive agility
- Adapts quickly and shifts priorities or approaches as needed
- Remains open to new ideas, feedback, and process improvements
- Participates in projects or tasks outside of daily responsibilities as needed
Nice To Haves
- SAP experience is a plus
- Associate degree, professional certification, or equivalent combination of experience and training preferred
- Previous customer service or contact center experience is a plus
Responsibilities
- Communicates directly with consumers by phone, email, and chat
- Provides accurate product, assembly, warranty, and replacement part information
- Accurately processes orders in accordance with established best practices
- Collects, documents, and shares consumer feedback thoroughly and accurately
- Meets department expectations for productivity and contact quality metrics
Benefits
- 3 weeks of vacation
- full benefit package beginning at 30 days
- 401(k)
- company-funded health savings account
- free counseling
- furniture discounts
- tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
