Consumer Services Coordinator - Job #733

North County Regional•Los Angeles, CA

9h•Hybrid

About The Position

North Los Angeles County Regional Center (NLACRC) is a private, non-profit agency contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974, supporting individuals across the lifespan. The Consumer Services Coordinator provides information, advocacy, and service arrangement for consumers and families. This role involves participation in the development, monitoring, and evaluation of program plans, identifying and coordinating services, documenting activities, and serving as an advocate for individuals. The coordinator will schedule and attend interdisciplinary meetings, identify barriers to service delivery, and implement culturally sensitive strategies. This is a community-based position requiring a high degree of independence, frequent telephone, virtual, and out-of-office meetings, and may include rotating officer-of-the-day duties, assisting co-workers, providing case-coverage, and emergency on-call services.

Requirements

Bachelor’s degree in psychology, social work, sociology, or related human services field.
At least two years of related experience.
Understanding of family systems and appreciation for person-centered planning and thinking.
Knowledge of intellectual and developmental disabilities.
Good organizational skills.
Demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team.
Excellent verbal and written communication skills.
Proficiency with MS Word and MS Outlook.
Comfortable working with a high degree of independence.
Valid California Driver’s License and reliable transportation, or acceptable substitute.

Nice To Haves

A Master’s degree in a related subject may be substituted for experience.
Bilingual Spanish may be required dependent upon position.

Responsibilities

Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary.
Identify and coordinate services for individuals and their families.
Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures.
Serve as an advocate for individuals served by community agencies.
Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfort working in underserved and non-traditional office settings to meet our community needs.
Rotate officer-of-the-day duties with other Service Coordinators; assisting co-workers with special projects and unique situations; provide case-coverage as needed; and providing emergency on-call services when required.

Benefits

Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents.
Pre-Tax Flexible Spending Account for eligible health care expenses.
Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses.
No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees.
No cost Vision plan for employees and eligible dependents.
Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees.
NLACRC offers two (2) deferred compensation plans - 457 and 403(b).
Participate in the Public Service Loan Forgiveness program.
Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time.
Holidays – NLACRC offers 12 paid holidays throughout the year.
Most positions are offered a hybrid – remote option.
Professional Development Opportunities & Growth.