Consumer Sales Specialist
LaCrosse Footwear•Portland, OR
•Onsite
About The Position
The Consumer Sales Specialist provides excellent customer service to LFI consumers through innovative problem-solving and by providing timely information that exceeds customer expectations and enhances the company's brand loyalty and growth. This position requires a high level of professionalism, including written and verbal communication, and system skills.
Requirements
- Must be dependable and have a team first mentality
- Must be self-motivated and accountable to peers
- Must have strong and efficient written and verbal communication skills
- Must have strong problem-solving skills
- Must be willing to conduct oneself in accordance with Company's Core Values
- Must be able to manage multiple tasks in a fast pace environment
- Must have a high level of interpersonal skills
- Must be able to accurately enter data into multiple systems
- Must be able to empathize from the customer's point of view
- Ability to utilize computer systems to find information and problem solve
- Basic skill in Excel, MS Word, Outlook
Nice To Haves
- 1 - 2 years customer service experience preferred
- Social media experience preferred
Responsibilities
- Engaging with customers via phone calls, e-mail, live chat, and social media
- Advocate for the end consumer to ensure we are creating the best customer experience
- Use creative problem-solving to find solutions for customer issues
- Educate and/or sell our product to the customer
- Entering customer information via Windows and cloud-based software
- 7 hours of phone/email/chat/social responsibility per day
Benefits
- Pre-employment drug screen
- Participation in E-Verify
- Equal Opportunity and Affirmative Action Employer
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
