Consumer Sales Manager
About The Position
Serenity is hiring a Consumer Sales Manager who thrives at the crossroads of people leadership, operational execution, and revenue growth. If you've managed a consumer-facing team where closing the sale and delivering an exceptional experience were both part of the job, this role is a natural fit. You'll have full accountability for the location — the team, the day-to-day operation, the customer journey, and the commercial results. We're not looking to train someone on the fundamentals. We're looking for someone who already has a proven playbook and is ready to run it at a company with the infrastructure to support it.
Requirements
- 10+ years leading consumer-facing teams with a track record that spans both operations and sales — you've managed the experience and owned the number
- Demonstrated success hitting and surpassing revenue targets in a high-volume, service or membership-based environment
- A natural relationship with KPIs — you track them, present them, and use them to drive decisions, not just report them
- Proven ability to develop people and lift team performance over time — with specific outcomes you can speak to
Nice To Haves
- Background in retail, wellness, hospitality, or any premium consumer services environment is a strong advantage
Responsibilities
- Oversee daily operations at a high-volume, consumer-facing service location — staffing, workflow, floor management, and delivery standards
- Own the sales results for your location, guiding your team to meet and exceed revenue targets through strong process and consistent execution
- Build a customer experience that converts — professional, personable, and designed to drive both immediate sales and long-term retention
- Lead your team through hands-on coaching, defined performance expectations, and a culture of accountability that shows up every day
- Monitor and respond to location KPIs — revenue, conversion rates, retention, and service quality — adjusting strategy based on what the numbers reveal
Benefits
- $100,000+ annually plus bonus incentives
- 90% employer-paid medical, dental, and vision coverage
- 401(k) retirement plan
- 10 PTO days to start, 15 after year one + 10 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
