Consumer Sales Manager Digital Product - Remote
About The Position
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together The Consumer Sales Manager, Digital Product is responsible for leading the planning, delivery, optimization, and ongoing performance of digital experiences that help consumers research, shop, compare, and enroll in Medicare products. This role supports the end-to-end digital shopping experience across web, mobile, enrollment, decision-support, and digital-to-agent engagement journeys. Reporting to the Associate Director, Direct-to-Consumer Digital Sales Product Leader, this role serves as a primary product owner for key consumer-facing experiences and is accountable for day-to-day product execution, delivery outcomes, and team leadership. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Requirements
- Bachelor's degree or equivalent practical experience
- 4+ years of experience managing digital, mobile, web, e-commerce, customer experience, or omnichannel products
- Experience working within Agile delivery environments
- Experience managing product backlogs, requirements, user stories, and releases
- Experience partnering with technology, design, analytics, and business teams
- Experience leading projects, initiatives, teams, or product workstreams
- Demonstrated solid stakeholder management and communication skills
- Demonstrated problem solving and analytical skills
Nice To Haves
- Healthcare, Medicare, insurance, travel, retail, or financial services experience
- Experience supporting digital-to-human engagement journeys
- Experience with AI-enabled consumer experiences and decision-support products
- Experience with mobile apps, responsive web, digital enrollment, CRM, or contact center technologies
- Knowledge of iOS, Android, React Native, web usability, analytics, and experimentation frameworks
Responsibilities
- Manage one or more consumer-facing digital products across the full product lifecycle
- Lead backlog prioritization, user stories, acceptance criteria, release planning, and delivery coordination
- Partner with Engineering, UX, Research, Marketing, Analytics, Compliance, and Telesales organizations
- Improve digital shopping, enrollment, provider search, plan comparison, and decision-support experiences
- Create seamless transitions between web/mobile experiences and licensed telesales agents
- Support click-to-call, callback, appointment scheduling, chat-to-agent, and browser-to-phone experiences
- Research market trends, user behavior, competitive capabilities, and emerging technologies
- Monitor KPIs, conversion funnels, abandonment trends, engagement, and product adoption
- Manage professional employees and/or assigned product resources while setting priorities and providing coaching
- Support business planning, forecasting, resource allocation, and operational readiness activities
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
