Consumer Resolution Associate

Bank of America•Hunt Valley Estates, MD

1d•$70,200 - $98,400•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for appearing at depositions, hearings, trials or other sworn court proceedings as an expert witness for Bank of America using skills developed through substantial default unsecured and secured products servicing and/or origination experience. Key responsibilities include strategizing on case resolution, reviewing and summarizing opinions, reviewing settlement accuracy and presenting case information to senior management. Job expectations include utilizing experience to testify in court and settle litigated matters up to documented thresholds.

Requirements

Current Credit Assistance Specialist
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Nice To Haves

Skills: Attention to Detail, Critical Thinking, Due Diligence, Oral Communications, Research, Collaboration, Decision Making, Executive Presence, Legal Drafting and Writing, Result Orientation, Analytical Thinking, Issue Management, Written Communications

Responsibilities

Appearing at depositions, hearings, trials or other sworn court proceedings as an expert witness for Bank of America using skills developed through substantial default unsecured and secured products servicing and/or origination experience.
Strategizing on case resolution.
Reviewing and summarizing opinions.
Reviewing settlement accuracy.
Presenting case information to senior management.
Utilizing experience to testify in court and settle litigated matters up to documented thresholds.
Interacts with outside counsel and business clients with minimal supervision.
Performs highest level of substantive legal or factual research.
Assists site managers, in-house legal or outside counsel with strategizing case resolution based on outside counsel recommendation.
Counsel opinions and prepares summaries to Senior or Executive Management for analysis and decision.
Reviews Settlement Agreements for accuracy in accordance with case facts and business objectives.
Presents case information and settlement proposals to Senior Management or key executives.