Consumer Regional Manager

BOK Financial • Albuquerque, NM

2d • Onsite

About The Position

The Consumer Regional Manager is primarily responsible for managing and directing the overall sales and service activities of a geographic group of banking center locations to achieve established financial results, stated production goals, and ensure exemplary and consistent levels of client experience while fostering an environment that promotes employee engagement. You will cultivate a stable team-based environment and motivate others by consistently demonstrating excellence, leading the charge for inclusivity, hearing all viewpoints, and bringing people together. You will challenge team members to bring their best today and be better tomorrow. You will partner to create ideas to drive the business forward. We've created a collaborative, safe space for our teams to brainstorm, ask questions, and find solutions. Everyone is encouraged to share their ideas for positive change, no matter what role or level. There is genuine care and concern for a job well done. If we can help each other achieve more, then it helps us all. We are deeply connected with our communities, committed to social outreach, and volunteer and participate in worthy causes. We are proud of the company's contributions to the organizations we serve. You will have many opportunities to get involved and give back to our communities.

Requirements

• Bachelor's Degree in a business related field and 8-10 years of experience in a sales management/supervisory capacity in a financial institution, or equivalent experience of 15+ years.

Responsibilities

• Direct and supervise Banking Center Managers’ work within a designated geographical area.
• Guide managers on the onboarding process, performance appraisals, salary recommendations, and coaching and corrective action for team members.
• Foster an inclusive working environment that creates engaged employees. Engage yourself in the recruiting, hiring, onboarding, training, coaching, and developing of the banking center staff in conjunction with Banking Center Managers. Leads all employees to achieve or exceed business objectives.
• Foster an environment of consultative and ethical sales practices and ensure accountability for thorough needs-based discovery conversations with clients. Develop and implement action plans to ensure production goals are met.
• Create and expand business development and drive revenue growth activities through strategic marketing initiatives, create and refine targets and tactics with managers, and coordinate with the marketing department for necessary support.
• Responsible for Client Experience and ensuring all employee activities, processes, and behaviors are aligned to deliver an exemplary experience for Bank clients. Identify any breaks in client service and resolve or escalate issues to leadership, and enact improvement plans when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager