Consumer Products Strategic Analyst III - Client Services Resource Planning

Bank of America • Jacksonville, FL

1d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This position requires being the subject matter expert on a variety of business-related topics with an ability to drive strategic improvements by working closely with business partners from across several lines of business. Candidate must be flexible and have experience working in a fast paced and high-pressure environment as the role requires involvement in multiple projects at once. A successful candidate will have a data-driven mindset with a strong attention to detail and a variety of analytical and technical skills. The ideal candidate will demonstrate a strong combination of strategic thinking, tactical planning and organizational skills along with the ability to complete analysis and prioritize multiple initiatives without direct management.

Requirements

• 1+yr of contact center experience
• 1+ year experience with NICE IEX WFM platform
• 1+yr experience in Reporting/Analytics
• Exceptional organizational and initiative management skills
• Excellent communication and presentation skills (verbal & written)
• Ability to multitask and shift priorities in a fast-paced environment with highest level of accuracy
• Microsoft Office (Word, PowerPoint, Excel) proficiency
• Strong sense of ownership with an ability to create and execute plans without daily oversight
• Excellent problem-solving skills with the ability to translate complex data into actionable insights
• Proven ability to effectively lead meetings, set agendas, and monitor/track deliverables

Nice To Haves

• Strong Client Services background
• Ability to learn new systems quickly
• Experience working with, and using raw data, to tell a story
• Business Intelligence Tool Experience (Cognos, Tableau, MicroStrategy, etc.)
• Experience as Data Analyst or Process/ Project Management or similar role in financial services
• Talent for combining business acumen with analytical skills, interpret large amounts of data, synthesize multiple analysis into a coherent message, and translate into actionable insights.
• Ability to manage multiple priorities and meet deadlines
• Comfortably communicate (oral and written) with team members to influence outcomes.

Responsibilities

• Collaborate with cross functional teams to understand business needs and create innovative analytical solutions that drive strategic decision-making.
• Analyzes and interprets large sets of raw data to recommend ways to help the business achieve desired outcomes and make informed business decisions
• Create clear and concise reports to communicate findings and actionable insights
• Analyzes current state processes, procedures, and workflows and discovers pain points to develop approaches for potential solutions
• Coordinates with the business to track deliverables and their statuses, and measuring progress against ongoing success measures
• Evaluate current processes and develop strategies to implement change and improve performance
• Assists with creating and maintaining comprehensive initiative documentation

Benefits

• This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
• This role is currently benefits eligible.
• We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees