Consumer Product Operations Specialist

Dealer Tire•Remote Ohio, OH

1d•Remote

About The Position

The Consumer Product Operations Specialist is a fully remote position reporting to the Consumer Product Operations Manager. As the primary onboarding guide for our dealership partners, you serve as the critical link between technical execution and client satisfaction. In this role, you will manage the end-to-end implementation of new e-commerce storefronts and legacy platform transitions. Acting as both a technical specialist and project consultant, you ensure dealership websites meet high standards while providing a white-glove experience for all stakeholders.

Requirements

2+ years of relevant experience in client-facing technical project management, digital agency operations, or e-commerce onboarding.
Relevant professional experience will be considered in lieu of a degree.
Proven experience in stakeholder relationship management, including navigating diverse client personalities and managing professional momentum throughout a digital solutions onboarding experience.
Prior experience in the automotive, dealership, digital agency, or e-commerce sectors.
Basic understanding of web architecture and systems
Experience navigating organizational change or platform migrations in a fast-paced environment.
Ability to translate complex technical requirements into clear, actionable instructions for dealership partners and internal stakeholders at all levels.
Demonstrated ability to manage high-volume, concurrent implementations while balancing competing priorities and strict "Go-Live" deadlines.
Proficiency in identifying and mitigating project risks, specifically regarding technical configuration errors or platform transition issues.
Capacity to understand and manage the relationships between complex systems, including domain management, DNS configuration, and data integrations.
Strong focus on providing a "white-glove" experience while acting as a primary project consultant for dealership partners.
Exceptional attention to detail when configuring and testing sensitive financial workflows, payment processors, and pricing logic.
High level of agility in navigating organizational change and platform migrations within an asynchronous, remote work environment.

Nice To Haves

Bachelor’s degree preferred but not required.

Responsibilities

Serve as the Primary Onboarding Guide: Act as the lead consultant for dealerships during the implementation phase, guiding them through the transition from legacy systems to our latest e-commerce suite.
Navigate and manage diverse personalities within individual dealerships and large dealership groups, ensuring alignment and maintaining professional momentum throughout the build process.
Provide expert advice and strategic guidance to dealerships and OEM partners, ensuring their operational approach aligns with long-term business goals.
Coordinate communication between internal technical teams, field sales representatives, and external dealership management to ensure project milestones are met.
Translate complex technical requirements into actionable, "plain-English" instructions for non-technical dealership personnel.
Execute the end-to-end technical setup for e-commerce websites, including domain management, DNS configuration, and visual quality assurance.
Assist with and audit the technical "plumbing" of the platform by coordinating inventory file ingestion and configuring complex pricing logic to ensure data accuracy.
Manage the setup and testing of merchant accounts and payment processors (e.g., Stripe, Braintree) to ensure secure and seamless transaction flows.
Configure and validate external software connections, such as service scheduling tools, to provide a unified consumer experience.
Serve as the primary authority for troubleshooting, identifying process gaps, and handling high-stakes complaints or grievances. Proactively mediate disputes to protect the partner relationship and business interests.
Build and deploy consumer-facing promotions and pricing rules within the CMS, ensuring rigorous testing before public release.
Manage a high volume of concurrent implementations, balancing competing priorities and strict "Go-Live" deadlines without sacrificing quality.