Consumer Operations and Dealer Support Coordinator

Triumph Motorcycles America Ltd. • Atlanta, GA

5h

About The Position

PURPOSE OF THE POSITION: Responsible for fielding customer and dealer related inquiries over the phone, through email and a customer management database.
Also handles more detailed and escalated customer situations, as well as select individual projects for Triumphs after-sales department on an as needed basis.
Manages customer and dealer service related inquiries outside the scope of a general inquiry from beginning to end.

Requirements

• An in depth understanding of both consumer and dealer facing internal processes and operations.
• An in depth understanding of the aftersales processes and operations with a focus on Service.
• Thorough understanding of diagnostic process
• In depth understanding of dealer service operations
• An in depth understanding of Triumphs internal programs, policies, and operational structure.
• In depth understanding of Triumphs service program goals and objectives
• Excellent computer skills
• Intermediate use of Microsoft office programs including but not limited to Outlook, Excel and Word.
• Excellent communication skills both written and verbal.
• Excellent customer service skills.
• Excellent technical knowledge
• Problem solving abilities ranging from simple to complex.
• True self-starter with the ability to be proactive, and follow up daily on open cases
• Ability to keep Triumphs core values forefront while solving issues.
• Ability to recognize process improvement opportunities where necessary.
• Ability to interact with the general public with professionalism and courtesy.
• Ability to interact with multiple stakeholders with professionalism and courtesy
• Ability to maintain a positive attitude through difficult situations
• High School diploma
• Some College

Responsibilities

• Fielding incoming customer phone, email or customer database inquiries.
• Proactively manages customer and dealer inquiries that arise that are outside the scope of routine including some legal cases.
• Assigns incoming database cases to correct department or individual.
• Assist Triumphs dealer network with general inquiries.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED