Consumer Onboarding Strategy Execution Lead

Humana • Washington DC, DC

1d • Remote

About The Position

Humana is seeking a Consumer Onboarding Strategy Execution Lead to play a key role in transforming the new member onboarding experience. This position will lead and transform new member experiences during their initial journey with Humana. The role involves partnering with Enterprise Growth and cross-functional teams (Marketing, Digital, Call Centers, Stars, etc.) to deliver a reimagined, omni-channel onboarding experience. The Lead will activate partners across the enterprise to bring the program strategy to life through pilots, testing, and full-scale launches, ensuring workstreams remain aligned and on track to deliver a helpful and delightful onboarding experience that supports business objectives. A significant part of the role includes executive stakeholder communication, preparing for forums, escalating roadblocks, gathering commitments, and reconciling input. This is a program leadership role focused on advocating for member needs and driving business value, defining a delivery approach that produces incremental value.

Requirements

• Bachelor’s Degree and at least 6+ years of progressive experience creating program or product strategy, supporting implementation, prioritization, planning, and execution of high-impact, enterprise-wide initiatives.
• Strong leadership and stakeholder management skills, including the ability to build trust and credibility with senior business leaders and influence decision-making across the enterprise.
• Proven success delivering large, multi-workstream programs in healthcare or similarly complex environments – with experience working across various business functions, processes, and technology domains.
• Exceptional verbal and written communication skills, with demonstrated experience with storyboarding and developing presentations to both operation and executive audiences.
• Ability to distill strategic goals into actionable, measurable execution plans.
• Expertise in program acceleration, risk mitigation, and managing cross-functional interdependencies.
• Superior analytical and problem-solving skills with experience transforming data into actionable insights (i.e., Microsoft Excel).
• Highly collaborative, adaptable, and able to lead through ambiguity in a dynamic environment.

Nice To Haves

• MBA, MPH, other graduate degree
• Experience with healthcare transformation, member onboarding, or lifecycle programs
• Familiarity with healthcare, including CMS regulations, digital health ecosystems, and human centered design
• Success working in matrixed environments with distributed accountability

Responsibilities

• Lead execution of Humana's Enterprise Onboarding Transformation Program, serving as the execution-focused product manager for the member onboarding experience and ensuring strategic priorities are translated into integrated, actionable delivery plans across workstreams.
• Own the end-to-end omni-channel onboarding roadmap and execution, partnering with the Strategy Advancement Principal and cross-functional teams to prioritize opportunities, accelerate pilots, manage interdependencies, and deliver key milestones across member segments.
• Drive cross-functional program governance and operational excellence by coordinating stakeholders, facilitating decision-making, managing risks, issues, dependencies, and escalations, and ensuring accountability for deliverables and outcomes.
• Influence and align business partners and workstream leaders without direct authority to maintain momentum, resolve barriers, and advance strategic initiatives that improve member onboarding and enterprise objectives.
• Support executive engagement and program visibility through clear communications, status reporting, leadership readouts, and concise updates on strategic intent, progress to established goals, risks, key decisions, and program performance.
• Partner with Integrated Measurement to optimize onboarding performance by tracking KPIs, analyzing trends, identifying improvement opportunities, testing new approaches, and recommending actions that enhance member experience and program outcomes.
• Drive organizational readiness and adoption by supporting change management efforts, maintaining onboarding processes and documentation, and enabling effective implementation of new tools, capabilities, and ways of working.
• Bring structure, clarity, and urgency to complex challenges, balancing enterprise priorities with member-centric outcomes to ensure successful execution and measurable business impact.

Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance
• bonus incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior