Consumer Loans Representative
About The Position
To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. Provide information regarding Client's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.
Requirements
- Proficiency in Computer Literacy, Customer Service Skills and Typing Speed (Assessments will be Required)
- HS Diploma/GED Equivalent minimum
- MUST be able to have a hard-wired connection to router in home workspace
- No Time Off during training
Responsibilities
- Respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation.
- Provide information regarding Client's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service.
- Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts.
- Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
