Consumer Loan Specialist

TEKsystems • Vernon Hills, IL

1d • Onsite

About The Position

The Consumer Loan Servicing Specialist supports critical back‑office loan operations by processing post‑origination changes and providing servicing support to frontline teams. This role focuses on accuracy, compliance, and timely execution of loan updates related to bankruptcies, product claims, purchases, cancellations, and loan modifications. This is a behind‑the‑scenes role ideal for individuals with financial services or banking experience who excel in administrative processing, data accuracy, and cross‑department collaboration.

Requirements

• Back‑office or loan servicing experience
• Prior experience as a bank teller, loan clerk, or loan servicing specialist
• Strong data entry and administrative processing skills
• Solid understanding of consumer loan operations and bank processes
• Proficiency with computer systems
• Clear and professional written and verbal communication skills

Nice To Haves

• Experience supporting insurance‑related loan products or loan product servicing
• Familiarity with product claims, purchases, and cancellations
• Experience with Salesforce and Microsoft Office Suite
• Fast learner with the ability to adapt quickly to new processes
• Thrives in a fast‑paced, high‑volume environment
• Demonstrates initiative and attention to detail
• Self‑sufficient with strong time‑management skills
• Collaborative team player with a service‑oriented mindset

Responsibilities

• Support Consumer Loan Servicing team in achieving department service and performance goals
• Process bankruptcy‑related requests including filing notifications, proof of claims, reaffirmations, and other account maintenance activities
• Prepare documentation and update loan records for approved loan modifications, balloons, extensions, and related changes
• Coordinate and communicate with third‑party partners regarding bankruptcy matters and loan product claims, product claims, purchases, and cancellations
• Provide timely problem‑solving support to frontline departments via email and Microsoft Teams
• Review, sort, and file incoming mail related to loan imaging and documentation
• Respond to internal inquiries regarding loan products, policies, and procedures
• Contribute to a positive member experience through accuracy, collaboration, and service excellence
• Consistently meet or exceed established service level agreements (SLAs)

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees