Consumer Loan Servicing Representative (full-time)

New Bedford Credit Union • New Bedford, MA

11d • Onsite

About The Position

This position assists in the review process of consumer loan files for complete and accurate underwriting to conform to established policies and procedures. Collate, review and verify loan documents for accuracy. This position is also responsible for the loan collection activity of the Credit Union.

Requirements

• High school graduate or GED is required.
• A minimum of three (3) years of customer service experience is required.
• Ability to use a computer, navigate the internet, and use common software applications like Microsoft Office (Excel, Word, Outlook, etc.) is required.

Nice To Haves

• A minimum of two (2) years of office administration experience is preferred.
• Prior experience working in the banking or lending industry is preferred.

Responsibilities

• Assist in the review of loan files for complete and accurate documentation (quality control).
• Uploading and storing supporting loan documents on WyComm.
• Tracking and releasing titles including electronic titles.
• Assisting with Credit Committee report preparation.
• Assist in bankruptcy filings.
• Reporting cancellation of debt as needed.
• Assist in handling consumer credit history disputes (e-Oscar).
• Assist in filing insurance claims; process payments and opt-out requests.
• Monitor existing insurance coverage.
• Assist in processing incoming mail (ex. insurance cancellations, etc.)
• Assist in denied/cancelled loan tracking; assist in monitoring ECOA.
• Perform collections calls as needed.
• Process attorney collection checks.
• Assist with charge off and repossession internal processes.
• Assist in posting participation loan payments.
• Review various loan reports daily.
• Perform appropriate maintenance on member-related accounts as needed.
• Assist in answering member telephone inquiries, as needed.
• Ensure accurate credit reporting and error resolution in accordance with FCRA.
• Process funding packages for indirect program as-needed.
• Compliance with Bank Secrecy Act, OFAC and USA PATRIOT Act including Member Identification Program, member due diligence, identifying high risk accounts, reporting suspicious activities to Supervisor or BSA Officer.
• Comply with USA Patriot Act when identifying loan applicants.
• Ensure all checks disbursed to vendors comply with OFAC regulations.

Benefits

• Paid holidays; closed on Sundays
• Paid vacation, earned sick/personal time, paid bereavement leave, paid family/medical leave, short term/long term disability.
• Medical/dental insurance & vision plan (effective 1st of month after hire date).
• Medical deductible reimbursement program.
• Group term life/AD&D insurance; supplemental voluntary life/AD&D insurance.
• 401(k) safe harbor plan - up to 3% matching contribution, plus 3% safe harbor contribution once you have met plan eligibility requirements.
• Tuition assistance (up to $4500/yr; approval required)
• Employee referral program (approval required)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED