Consumer Loan Processor
About The Position
Oklahoma's Credit Union (OKCU) is seeking a Consumer Loan Processor to join their team. OKCU has been serving Oklahomans for over 60 years, focusing on economic independence through responsible saving and borrowing. With over half a billion dollars in assets and more than 135 employees, OKCU serves over 46,000 people across more than 91 branches in Oklahoma and 5,000 nationwide. The credit union offers competitive benefits such as low fees, higher deposit rates, and low loan rates. OKCU provides a comprehensive training program to help employees find a career path and offers a robust benefits package. The ideal candidate will be community-focused, proactive, accountable, and enjoy helping people manage their money. This position is located at the Capitol Branch.
Requirements
- Customer service experience
- Multi-Lingual Capabilities in Spanish preferred
Responsibilities
- Provide outstanding service and contribute to overall team effort.
- Fully understand and actively assist members in using credit union products and services.
- Occasionally interview applicants to obtain personal and financial data and assist with completion of loan applications.
- Keep records or files of credit transactions, inquiries, pending loans, loan activity reports and daily loan listings.
- Provide assistance with filing, entering data, recording information, answering phones, copying, faxing, sending letters and general office duties.
- Support and assist the loan officers with applications, booking and completion of loans.
- Assist with onboarding and welcoming of new members, showing appreciation for their business.
- Create procedures that help streamline processes for our members and loan officers.
- Provide assistance to the Phone Center when needed.
- Communicate with members on disclosing loans, making appointments to close loans, walking them through the electronic signature process, etc.
- Ensure all items are completed before booking loans.
- Process lien entries and releases, filing of out-of-state titles and claims for GAP insurance.
- Assist with all loan maintenance, payment adjustments, skip a pays and automatic payments.
- Respond to audit exceptions for loan processing or lending staff.
- Ensure confidentiality regarding member transactions and information.
- Ensure compliance with all credit union policies and procedures.
Benefits
- Employee medical coverage 90% paid by OKCU
- Employee dental, vision and life insurance paid by OKCU
- Tuition reimbursement program
- 401(k) contribution of 3%
- Additional profit-sharing match of up to 4%
- Volunteer opportunities to serve the community
- Gym membership reimbursement
- Comprehensive training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
