Consumer Loan Processor

Mercantile Bank•Wyoming, MI

1d•Hybrid

About The Position

Join our dynamic team at Mercantile Bank as a Full-Time Consumer Loan Processor and experience a rewarding career where your problem-solving skills and customer-centric attitude will shine. In this role, you will have the opportunity to make a significant impact by helping clients navigate their lending options, ensuring a seamless and efficient process. Our innovative approach to banking means you'll be part of a forward-thinking environment that embraces new ideas and technology. This position can be done in a variety of locations and can allow for a hybrid work schedule allowing you to work from home 2-3 days per week after the initial training period, allowing you to balance your professional and personal life while contributing to a high-performance culture. Our energetic and collaborative atmosphere encourages growth and inclusivity, making every day exciting and fulfilling. Seize the chance to excel in a position that values integrity and accountability while working alongside passionate professionals dedicated to delivering excellence. As a Full-Time Consumer Loan Processor at Mercantile Bank, you will provide vital support to our Retail Loan Department, playing an essential role in managing a diverse range of retail loan products. Your responsibilities will include preparing comprehensive loan documentation, coordinating and scheduling closings, and performing pre-close quality reviews to ensure compliance with loan policies. You will also follow up on and process post-closing documents, ensuring accuracy and completeness by communicating with lenders to retrieve any missing documentation. Proficiency in the Bank's Customer Information System and other tools will enable you to efficiently monitor UCC filings, consumer loan insurance, and lien placements, while preparing necessary reports for internal stakeholders. Your strong communication skills will be utilized as you handle calls and assist both external and internal customers with resolutions. Adherence to all regulations, policies, and required training will be vitall in this dynamic, customer-focused role.

Requirements

1 - 3 years of banking experience
Retail loan documentation preparation
A high school education or GED or Equivalent job-related education and/or experience will be considered if the necessary knowledge
Basic knowledge of computer programs such as Microsoft Office
Analytical and problem-solving skills
Time management with a proven ability to meet deadlines
Organization and attention to detail
Compliance and risk management focus
Interpersonal & customer service skills

Responsibilities

Prepare, review, and process consumer loan documentation
Coordinate and monitor the lifecycle of a consumer loan
Provide strong communication and customer support
Preparing comprehensive loan documentation
Coordinating and scheduling closings
Performing pre-close quality reviews to ensure compliance with loan policies
Follow up on and process post-closing documents
Ensuring accuracy and completeness by communicating with lenders to retrieve any missing documentation
Efficiently monitor UCC filings, consumer loan insurance, and lien placements
Preparing necessary reports for internal stakeholders
Handle calls and assist both external and internal customers with resolutions
Adherence to all regulations, policies, and required training