Consumer Loan Operations Specialist (Hybrid) - Espanola or Santa Fe, NM

Del Norte Credit Union • Espanola, NM

42d • $20 - $25 • Hybrid

About The Position

The Loan Operations Specialist processes and funds direct and indirect consumer loans, ensuring accuracy, compliance, and timely disbursement. This role supports loan maintenance, title tracking, Skip-A-Pay administration, and communicates loan status with branch staff, dealerships, and internal teams. The position requires strong knowledge of loan products, core systems, and regulatory standards while contributing to a collaborative, member-focused environment.

Requirements

• One year to three years of similar or related experience.
• A high school education or GED.
• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Professional appearance and demeanor
• Provide excellent and knowledgeable service to our members, both internal and external, by adhering to our core values
• Conduct themselves and members fairly, ethically, and with confidence
• Successful job performance involves meeting and/or exceeding teambuilding, interpersonal, relationship building, and technical skills outlined in other duties and responsibilities.
• Handles sensitive information with complete confidentiality and professionalism
• Must demonstrate effective communication and PC skills
• Critical thinker and effective problem solver
• Collaborative service skills
• Willing and eager to exceed expectations; demonstrated excellence in all aspects of service delivery operations
• Demonstrated proficiency with 10-key calculator, Windows, and other MS Office products and applications

Nice To Haves

• Spanish Speaking Incentive

Responsibilities

• Demonstrate a working knowledge of the applicable core system, including loan and deposit platforms.
• Process indirect and direct consumer loans within set guidelines and procedures to ensure loan details and documents are completed accurately before funding and disbursements are made.
• Fund all indirect and direct consumer loans within set guidelines and procedures to ensure loan details and documents are completed accurately before funding and disbursements are made.
• Support title specialist in maintaining accurate records and tracking of incoming and outgoing titles.
• Notify dealers and branch staff of funded loan status or funding issues.
• Prepare wire transfer/ACH for dealer and consumer funding.
• Perform a variety of loan account file maintenance requests.
• Provide support to branch staff, dealerships and departmental staff as needed.
• Maintain consistent communication with branch staff, dealerships and department; including responding to incoming emails, phone calls, voicemails and requests.
• Thorough understanding of DNCU loan products and policies.
• Administration and maintenance of the Skip-A-Pay program.
• Promotes a need based internal member education culture within the department to identify opportunities for improvement by promoting credit union products and services. To live DNCU’s mission of improving lives while meeting and/or exceeding established internal member education goals.
• Work effectively in a team environment contributing to the success of the department and organization.
• Comply with all regulations, security procedures, and complete all mandatory annual compliance courses.
• Performs other related job duties as assigned.

Benefits

• Medical, Dental and Vision insurance. Available the first of the month following date of hire.
• 401(k) - Traditional or Roth
• Paid Time Off
• Eleven paid holidays/year
• Employer-Paid Benefits: Employee Assistance Programs (EAP), Short-Term & Long-Term disability
• Wellness Reimbursement Plan
• Educational Reimbursement Program and Development Programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED